The meeting of the Council of Governor of the capital city was held.

There are eight toll booths in the capital city, of which four toll booths charge fees. Therefore, the process of collecting fees will be digitalized. In this regard, director of the Capital City Department of Digital Development and Information Technology O.Chinzorig introduced about digitalization of toll booths.

He said, "By digitalizing 21 of the 34 doors of toll booths, vehicles will enter directly without paying cash. The payment method will be solved in three ways. The license plate recognition system will be introduced and if the driver registers his or her bank card, the payment will be automatically made. Also, billing can be made to E-documents and E-Mongolia or smartcar systems. This will create conditions for registering all the vehicles coming in through the toll booths, preventing illegal vehicles from entering, and will further contribute to the reduction of crimes committed by vehicles". He also said that it is necessary to update the relevant regulations and take necessary measures to introduce the activity by November 1.

RESOLUTION OF PETITIONS AND COMPLAINTS IMPROVED

The third quarter report on the resolution of petitions and complaints submitted by citizens to local administrative organizations and officials of the capital city was presented by the head of the public administration and management department of the Mayor’s Office of Ulaanbaatar City U.Ganbold.

A total of 59,521 applications and complaints were received from January 1 to September 25. 95.3 percent of this have been resolved and 4.7 percent of them in the process of being resolved. Compared to the same period of the previous year, there were 9010 requests, 11657 complaints, 514 suggestions, 705 gratitude, and 21 notices. The majority of complaints were related to public streets and squares landscaping, cleaning, construction technical control and permissions, traffic congestion, road signs, markings, repairs, land relations, health, education, and civil servant ethics.

Compared to the same period of the previous year, fully resolved applications and complaints increased by 77.5 percent, and the number of applications and complaints that were not fully resolved decreased by 29.7 percent. It can be concluded that the local administrative organizations of the capital city improved their ability to fully resolve citizens' petitions and complaints.

It was also underscored that the time period for resolving complaints that submitted to the Specialized Inspection Agency of the Capital City and the Capital Land Management Office has been shortened, and the response to official letters has improved. Also, it is proposed to analyze the applications and complaints every week, determine the reasons and conditions of the content, take effective measures to eliminate them, and hold accountable the officials who committed violations.

CAPITAL CITY TRAINING, RESEARCH, AND PUBLIC RELATIONS AGENCY